Customer Service Agent
At RØDE we are Passionate about Audio
Want to work for one of the fastest-growing, most innovative manufacturer-exporters in audio technology in the world today?
The Customer Service Agent is responsible for dealing with customer service enquiries both via email and phone. Queries range from product feature questions to support for eCommerce orders. The CS Agent will have a high level of customer empathy and be able to deal with the most challenging questions, defuse the tensest situations and work through complex issues to reach a best-in-class answer.
About Us
Part of The Freedman Group, RØDE is a leading manufacturer of high-quality microphones and audio equipment, which can be found in studios, venues, on-location, and in the hands of creatives in every corner of the world. Our products are designed and primarily manufactured by our industry-leading team in Sydney and are exported to over 119 countries globally through more than 6000 dealers, including Amazon, Best Buy, Sweetwater, Guitar Center, Thomann and JB Hi-Fi. Our employees are passionate, hard working, talented and are pivotal to our success.
Your responsibilities will include:
- Provide frontline service and support to customers of Freedman Electronics group products, including RØDE Microphones, Event Electronics, Aphex, and SoundField, primarily supporting customers over tickets, however occasional phone and social channel support.
- Service administration, order support/status/invoicing and processing product returns through eCommerce platforms.
- Managing and responding to customers with marketing-type enquiries wishing to collaborate with RØDE.
About you:
- Qualifications in Marketing, Business, Communications, Electronics or Audio technology are welcome, but prior experience and a proven track record in a customer-facing role is more important.
- Audio systems or electronics experience is desirable.
- An interest in or understanding of technology and a keen interest in learning about audio systems and microphones—prior experience with audio or video technology will be beneficial.
- Team-oriented individual with a solid ability to work under their own initiative and a strong aptitude for self-learning.
- Exposure to eCommerce support and customer queries.
- Experience with case management.
- Experience in dealing with shipping and postage carriers and an understanding of product ordering and fulfilment.
- Knowledge or experience of the use of microphones is a definite plus.
- Minimum 2 years’ experience in a customer service environment.
Our campus is designed to create an atmosphere which reflects our love of cutting edge technology, collaboration, and our deep connection to music, film and all things audio. Our production facilities are cutting-edge and are constantly expanding as we increase our capability with new manufacturing technologies and processes. RØDE’s investment in our in-house capability is aggressive, unmatched in the industry. Our plant boasts the finest technologies in metal engineering and production, Surface-Mount Technology electronics production, military grade finishing, plastic-injection mould manufacture, and a brand-new, best-practice toolmaking facility.
If you are interested in pursuing a unique opportunity to work with one of the most exciting, forward-thinking companies in Australia, inspiring millions of people around the world to realise their creative vision, apply today. We want you!
RØDE values diversity in the workplace and encourages applications from people of all genders, ages and backgrounds